Northwell | GoHealth Urgent Care
PO Box 419068
Boston, MA 02241-9068

Office hours are:
Monday - Friday 8:00am - 4:30pm

General Number
Frequently Asked Questions

What is the myEasyMatch® Code?

The myEasyMatch® code is a number unique to your document that allows us to identify your specific account and properly address your electronic delivery or payment needs.

Where is the myEasyMatch Code?

The myEasyMatch® code is printed on your document.  See the payment or enrollment tab for a sample document image with the code circled in red.

What is Adobe Reader and why do I need it?

Adobe Acrobat® Reader ™ is free software used for viewing and printing of electronic forms. You will need this software installed in order for your computer to download, display or print your statement.

How can I get Adobe Reader?
If you need to download and install the Adobe Acrobat (free of cost for Windows, Macintosh and UNIX), click on the following link: http://get.adobe.com/reader/

When will my payment be posted to my account?

Your payment will be processed and posted to your account within seven business days. A receipt confirming your payment will also be emailed to you.

Is there a charge for making a payment online?

No, there is no charge for online payments through mySecureBill®.

Who should I contact if I don’t receive my payment confirmation email?

If any questions arise please reference the “Contact us” section on the left side of your screen.

Where do I find the verification number on my credit card?
The card verification number is a three-digit number on the back of Visa/MasterCard/Discover or a four-digit number on the front of American Express.

How do I make a one-time payment if I don’t have a myEasyMatch code?
On the mySecureBill® home screen, click on the “Make payment” button and select the “Don’t have a statement?” link.  Fill in the required fields, select payment method and click “Continue.” From here you will be able to complete the payment process. If you do not see the “Don’t Have a Statement?” link, please reference the “Contact Us” box on the left side of your screen for customer service contact information.

What is an AutoPay agreement?

An AutoPay agreement can be set up for future statement balances to automatically be paid using a stored payment method. A statement balance threshold can be determined for the AutoPay agreement. In other words, if a statement balance is more than the threshold, the AutoPay functionality will not be enabled and a statement will be generated.

How do I enroll in AutoPay?

You will first need to be enrolled in mySecureBill. If you are not enrolled, please see your most recent statement for further instructions. Once enrolled and logged-in, click the “Agreements” tab in the upper right corner and then click on “Enroll.” Follow the prompts on the screen and click “Save.” The agreement will take effect with your next statement balance. You can pay your last statement balance by clicking on the “Payment” tab while logged-in.

Can I set a dollar limit to what balances would be paid via AutoPay?

Yes – upon enrolling for AutoPay, you can set a limit to how large (or small) of a balance you would like to be auto-paid. This limit will be in effect for all future statement balances or until you opt-out of the agreement.

What happens if my balance is higher than the dollar limit I agreed to?

You will receive an email notification advising that the statement balance exceeded the dollar limit that was agreed to and your stored payment method will not be charged. You will receive either a paper statement or an electronic statement for the full balance. The delivery method will depend on your established statement delivery preference.

Will I still get a statement if my balance is under the dollar limit I agreed to?

A paper statement will not be sent, but an electronic copy will be available online via your mySecureBill account.

What are my payment options for AutoPay?

You can set your AutoPay agreement to charge your credit card or pull from your bank account (eCheck). There can be only one payment method tied to your AutoPay agreement at one time.

Will I receive a notification when a statement is generated that meets the AutoPay agreement terms?

Yes – you will receive an email notification advising that your statement balance will be paid in a certain number of days. The number of days cannot be edited.

Can I have more than one AutoPay agreement?

No – you can only have one AutoPay agreement per guarantor number.

I just received a notification that a statement balance is going to paid via AutoPay in 3 days. I don’t have the money to pay right now. Can I cancel the payment?

Yes – you can log into your mySecureBill account and cancel via the “Agreements” tab. Click on “View” and click the “+” next to the AutoPay agreement. Click on “Cancel” next to the pending payment. You can also call our Billing Office and a representative will be able to cancel the payment for you.

I previously signed up for AutoPay but I want to handle my statement balances manually going forward. How do I cancel the agreement?

You can log into your mySecureBill account and cancel via the “Agreements” tab. Click on “View” and click “Opt Out” next to the AutoPay agreement. You can also call our Billing Office and a representative will be able to cancel the agreement for you.

Is an email address required?

Yes. There are many notifications for AutoPay that are sent electronically.

How is card/account information stored or saved?

Bank or credit card information is tokenized with the merchant account associated with the agreement. Bank or credit card information is never stored in the mySecureBill system.

Will I receive a notification if my stored credit card is about to expire?

Yes – you will receive an email notification during the month that your credit card will expire. You will also receive a follow-up email if the card expires without being updated.